This Shipping Policy explains how BallistaLuxury processes, ships, and delivers your orders. We are committed to ensuring that every order reaches you safely and efficiently.
Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing time may vary during public holidays, promotional campaigns, or periods of unusually high demand.
Customers will receive an order confirmation and shipping notification once the order has been dispatched.
BallistaLuxury delivers to selected domestic and international destinations where shipping services are available.
Availability of shipping may vary depending on the destination and local courier coverage.
Domestic deliveries generally arrive within 3–7 business days after dispatch.
International delivery times vary by destination and customs procedures and may require additional time.
Delivery estimates are provided for convenience and should not be interpreted as guaranteed delivery dates.
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Free shipping promotions may be offered on selected products or minimum purchase values.
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to your registered email address or mobile number, where applicable.
Tracking information may require a short period to become active after the shipment has been handed over to the courier.
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to weather conditions, public holidays, courier disruptions, customs clearance, or other events beyond our reasonable control.
BallistaLuxury is not responsible for delays caused by third-party logistics providers or circumstances outside our operational control.
If delivery cannot be completed because of an incorrect shipping address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us.
Additional shipping charges may apply for reshipment where permitted under our policies.
If your order arrives damaged or any item is missing, please contact our customer support team as soon as possible after delivery.
Photographs of the package and products may be requested to assist with our investigation and resolution process.
International shipping availability depends on destination, carrier coverage, and local import regulations.
Customers are responsible for complying with local laws and import requirements applicable in their country.
International orders may be subject to customs duties, import taxes, or other government charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.
BallistaLuxury is not responsible for delivery issues arising from incorrect or incomplete shipping details supplied by the customer.
If you have any questions regarding this Shipping Policy, shipping timelines, delivery status, or courier services, please contact the BallistaLuxury support team through our official Contact Us page.
