Ballista Luxury

Effective Date: 01/06/2026

Thank you for shopping with Ballista Luxury. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully.

1. Order Processing

• All orders are processed within 1-2 business days after successful payment confirmation.
• Orders are processed only during business days (Monday to Saturday).
• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Coverage

• We currently ship across India.
• Delivery availability may vary depending on the customer’s location and courier service coverage.

3. Delivery Time

Estimated delivery timelines:

• Metro Cities: 2-5 business days
• Tier 2 & Tier 3 Cities: 4-8 business days
• Remote Locations: 5-10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Any promotional free shipping offers will be clearly mentioned on the website.

5. Order Tracking

• Once your order is shipped, a tracking number and courier details will be shared via email, SMS, or WhatsApp.
• Customers can use the tracking information to monitor shipment status.

6. Delivery Attempts

• Courier partners may make multiple delivery attempts.
• If delivery fails due to incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-shipment.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

Ballista Luxury shall not be responsible for delays or non-delivery caused by:

• Incorrect shipping address
• Incorrect contact number
• Incomplete delivery information provided by the customer

8. Damaged Packages

If the outer package appears damaged at the time of delivery:

• Take clear photos before opening the package.
• Record an unboxing video.
• Contact us within 48 hours of delivery.

Claims submitted without sufficient proof may not be accepted.

9. Lost Shipments

In the rare event that a shipment is lost in transit, Ballista Luxury will coordinate with the courier partner to investigate the issue.

If the shipment is confirmed as lost by the courier company, a replacement or refund will be provided at our discretion.

10. Contact Information

For shipping-related questions, please contact:

Ballista Luxury
City Vista, Kharadi, Pune – 411014, Maharashtra, India

Office Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Phone: +91 98819 51403
Email: info@ballistaluxury.com

11. Policy Updates

Ballista Luxury reserves the right to modify this Shipping Policy at any time without prior notice. Any updates will be posted on this page and become effective immediately.