Ballista Luxury

Effective Date: 01/06/2026

Ballista Luxury (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or purchasing our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Payment Information (processed securely through payment gateways)
• Order History

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process and deliver orders.
• Provide customer support.
• Send order confirmations and shipping updates.
• Respond to inquiries and service requests.
• Improve our website, products, and services.
• Prevent fraud and unauthorized transactions.
• Comply with legal obligations.
• Send promotional offers, newsletters, and marketing communications (you may opt out at any time).

3. Payment Security

Ballista Luxury does not store your complete debit card, credit card, net banking, or UPI payment details.

Payments are processed through secure third-party payment gateways that use industry-standard security measures.

4. Sharing of Information

We may share your information only with:

• Courier and logistics partners for order delivery.
• Payment gateway providers for payment processing.
• Technology and service providers assisting website operations.
• Government authorities or law enforcement agencies when required by law.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember customer preferences.
• Analyze website traffic and performance.
• Enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Retention

We retain customer information only for as long as necessary to:

• Complete transactions.
• Provide customer support.
• Maintain business records.
• Comply with legal and tax requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of such external websites.

Users are encouraged to review the privacy policies of third-party websites before sharing personal information.

9. Your Rights

You may:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Opt out of promotional communications.

For any privacy-related requests, please contact us using the details provided below.

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Ballista Luxury
City Vista, Kharadi, Pune – 411014, Maharashtra, India

Office Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Phone: +91 98819 51403
Email: info@ballistaluxury.com

12. Changes to This Privacy Policy

Ballista Luxury reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be posted on this page and will become effective immediately upon publication.